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What Customers have to say about Seatasea Watersports Center and
www.wetsuitsonsale.com
and
www.wreckdiversupply.com
We are pretty
proud of the group we have here and our focus on customer
service, product quality and program excellence. We
thought you may be interested in what customers have to say
about us and Team Seatasea.
If you have
something to say..please let us know. We appreciate your
comments and suggestions and love your kudo's. Just let us
know at
info@seatasea.com
or go to our
contact us page.
I attended
the open water class taught by Jim Wiegand a couple of weeks
ago and I loved it. Jim’s enthusiasm and knowledge of scuba
diving made the class work so enjoyable. He and his
assistants in the pool (Keith and Mark) were just as
encouraging and accommodating. I had a great weekend.
Your
retail store, classroom setting and the nice lunch on
Saturday, were all top notch. Thanks for having such a
wonderful resource in Cedar Rapids. Warmest Regards,
Rick (Iowa
City, IA)
I too, have been
going there for years. The service is excellent, second to
none.
Shirley - (Cedar
Rapids)
I've been shopping there for
quite a while. Your right, best selection and prices in the
area. (didn't know about the discount either, even better.)
Here is a link to their website to check things out before
you drive there.
http://www.seatasea.com/
Brad (Cedar Rapids)
Ken, Thx for getting the wetsuit
to me early!!!!!!!!!You guys are the best. It fits great and
I love it. Great job. dean (Houston, TX)
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Thanks for the information and the fast response. I
hadn't mentioned it in my previous email, but there
were some scratches on the front plastic, but I
considered it unimportant because the plastic comes
off. I have been wanting this particular camera for
awhile, so I have decided to keep the camera as is
and accept your offer.. I really appreciate you
taking care of this for me. I was nervous purchasing
such an item on eBay being so far away from the
location where it was sold from, but I read a line
on your auction, something like "we promise you
honesty and integrity", that convinced me I could go
for it. You have really exceeded my expectations in
that regard. - Terri (Canada)
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I received the NeoSport shorty
wetsuit today and it's great. Thanks for letting me exchange
suits, and thank you again for your fantastic customer
service, positive attitude, and prompt responses. You guys
are great. I plan to order from you in the future, and will
spread the word that the best place to buy wetsuits is in
Iowa! Thanks again, Leslie - ( New Hampshire)
Bought the wet suit and am happy with it.
Your service was excellent!!!!! KK
First day back in the
office after my holidays and my wetsuit was waiting for me.
I tried it on and it fits great. Just wanted to say "thanks"
for all your help and will be sure to point all enquiries in
your direction.
Regards David (Great Britain)
I just wanted to write and thank you guys
for my awesome wetsuit! I had been shopping around to try and
find one that was not junk, in my price range and size. I was
so excited that it arrived so quickly and it fits perfectly. I
will definitely recommend you to any of my tri friends looking
for new wetsuits! Thanks again! - Audrey - South Carolina
Thought you would like to know I am very pleased
by the way you handle business! Thanks Greg
I have to tell you that your company is the most
"customer-oriented" that I have ever dealt with. It's not every
day that someone buys a wetsuit but your fast and efficient
service is a rarity. I shall certainly tell anyone who is in
the market to buy a wetsuit that they need shop no further than
your website! Sue -
Received my wetsuit yesterday. Took it for a test
run this morning - it was fantastic. Swimming in it
feels like cheating. No wonder the other guys beat me
out of the water. Not this time. Have a tri this
weekend and I cant wait for the swim. Still a little
nervous about the transition - but I'm sure I will get
it off sooner or later. Thanks for everything!
Damon (South Dakota)
Just thought I'd send a quick thank you for the
great, fast, prompt service that I have always received from
you. I think I've bought nearly everything from the Halcyon
catalogue from you guys without ever having any problems. I'll
be placing another order very soon with you guys for more stuff
for my doubles rig.
Cheers, Michael (Australia)
Thank you so much. wish I had found you days ago. best,
Roger (Chicago, IL)
I don't know how you get your
instructors but your doing something right. I've never met a
more experienced and dedicated group of people teaching any
discipline, and I've been to alot of different schools over
the years.
The kids had a great time, I
think they're hooked, already badgering me about when were
going again. Thanks again - Ed B. Grant County, WI
You really are providing great
customer service. I wish dive shops in australia were as
helpful as wreckdiversupply. - Trent - Australia
I received my wetsuit today. Great fit and great
service. I'm very pleased. Thank you
Cathy (USA)
Hi Ken,
I guess you're back to Ice diving now...It's going to be 88F
here tomorrow, and the water in Med is still 62 the dry suit
becomes a wet suit even before I get to the water!You should
try this once - then you'll learn to love your snow :)))
Sorry for not writing before - my head was a bit busy during
the work days and my hands where away from computer during
the weekend. I've received the package in the last week of
February - everything is
as promised, I'm very happy :)
I've never used the closed circuit lift bag before - it's
amazing how comfortable it is!!!!!! In simulated BCD failure
it was just like having another wing under the belly - so
easy to control the trim and the buoyancy!
Thank you very much - I guess it was not my last order with
you :)
All the best
Evgeni (Israel)
Hi,
I'm not sure if I ever said "thank you" for all your help,
so I thought I'd send it along now.
Take care,
Kathy (Canada)
Thanks Ken,
I must say that your
communication and service are fantastic - Good luck in
getting to #1 Halcyon dealer. You are already there in my
book!
Cheers
Darren (Australia)
Some positive
feedback.
Thought that
you'd like to know that the package just turned up at my
desk. Looks like the USPS service has been pretty good.
regards,
Chris
(Australia)
Thank you much for such a quick response! It came in late
today and it’s awesome. Thank you so much. You have
definitely got a new & lifelong customer. Have a great New
Year!
Rosie (Georgia)
Thank for my swim
skin it is my first of this kind of wet suit. I like my swimming
all year round and i live near a lake that i swim in the summer.
I now can swim in the winter hear in California.
Jerry - (California)
I wanted to thank you for you excellence in service. The
wetsuit I purchased is for my daughter, and the first one
being to big I hand to exchange for a smaller size. The
turn around time was fast, and she will be so happy to see
it under the Christmas tree. Thank you again. Please be
assured that we will tell our friends in our triathlete
community about your website.
Jenny
San Jose Mercury News
- 10/13/2007
Hall of Praise:
No single anecdote is grounds for putting a merchant in
Retail Ink's Hall of Fame. But when a reader offers a
particularly telling example of good service, the deserving
retailer will find the praise excerpted here.
Patti Wolf of San Jose read last week's column about
non-responsive online retailers and agreed that she has had
"many negative experiences" of that kind. Then she added:
"But I've also had a very positive experience with one online
retailer - Seatasea Watersports (www.seatasea.com).
"After a local search for a wetsuit proved fruitless, I, in
desperation, went online. I chose
www.seatasea.com. based
solely on their merchandise and price. I needed a wetsuit in a
week, and noted this in the comment section of the checkout
process.
"A rep from Seatasea called me the day after I placed my
order, and expressed concern about the week turnaround from Iowa
to California. We talked shipping options, and he advocated
priority mail instead of the more expensive UPS 2nd Day or
overnight, based on prior experience. The priority cost turned
out to be the same cost as Seatasea regular shipping - a flat $7
no matter what the shipping weight.
"I received my wetsuit on time."
A second buying experience also went well for Wolf, who has
been steering others to the site.
Hi Jim
Just wanted to let you know that I
got back from my Belize trip and I am officially a scuba diver!
We went to Amber Gris Caye and it was absolutely amazing, the
diving was great and the dive shop we worked with was awesome.
We did a night dive which was AWESOME, and ended up going to the
blue hole which was AMAZING!! If you haven't done it I suggest
doing it. It took us 3 hours to get there, and we had to leave
at 5 in the morning so that part sucked but the diving was
great. It was my first dive that I actually went down that far
(130ft) so I was a little scared at first but once I got down
there it was great. On the way up we had 8 coral reef sharks
circling around on the top of us that was enough to almost make
me loose it but it was truly a sight to see. Then on another
dive I got to hold a nurse shark which was awesome.
Anyway just wanted to let you
know that it went well and I appreciate all the help you gave me
in the class. Hope to see you at Eggys some time soon, have a
great day!
Melissa (Iowa)
Danette - Thank you so much………I cant believe the
outstanding service. I will UPS the return suit Wednesday
if that’s ok. Looking forward to using my new wet suit as
the water temp is dropping even in San Diego. Again thank
you so much and will be sure to pass this on to
others……….S/geo - San Diego
I just wanted to thank Ken and Seatasea
Watersports Center for the terrific customer service. I
appreciate the job Ken did to get my equipment to me when I
needed it in a hurry! You guys run a great operation! Thanks
again, Dennis (Ohio)
I'm a new diver, just did my OW course a little
over a year ago, heading toward some tech diving if I ever get
my skills down. I found you guys early on, ordered my first
BP/W from you, lots of little things. Just
wanted to say thanks for the continuing rapid service and
helpful staff. I can't say that I'd ever want to live in the
Midwest again, but it would be nice having you around the
corner. (The new Halcyon stage SPG is very nice, compact
and readable.) Ron
You rule!! Great response time and totally
professional. I order another wetsuit (on-line from a website
that shall remain nameless) on Tuesday and was informed that the
item was sold out... 2 weeks ago!!
Best Regards, Brian
Ken, I just wanted to thank you for the
excellent customer service. Unfortunately, one would be hard
pressed to find a company willing to provide the updates you and
yours did with my wetsuit order. I received the shipment
yesterday and low and behold, you also sent the back-ordered
black race belt,
not the blue one we had discussed. So once again, THANKS! You
guys will be at the top of my
recommendation list - Tyler
To Everyone at Seatasea,Haley and I just got back from
Cabo,Mexico diving in the Sea of Cortez.It was AWESOME!
THANK YOU for making it possible.
RICK and Haley. (Iowa City, IA)
Just wanted to thank you all for my shorty q-roo
i got in time for my triathlon last sunday.
my skeptic self thought it was too small, etc., but the chart did not lie!
and a darn good price.
thanks again.
Nick - Plantation, Fla.
I went on a cruise and went diving this weekend
in the Bahamas. Thanks for your class I was able to do it
and not panic. It was great to be able to conquer my
fear. I even went by myself because my daughter did not want to
dive.We are going on a cruise again and it will be in Montego
Bay, Jamaica.Georgetown, Grand Cayman and Cozumel, Mexico.
Should we just book through the ship for scuba diving or do you
have some dive shops we can sign up with for these locations.
Thanks again for your great classes.
Trang (Cedar Rapids)
Seatasea Staff,I can't thank all of you enough
for your patients,time and support you gave me
in class.Because of you I was able to accomplish
a life long dream of becoming a certified scuba
diver.
THANK
YOU! RICK (Iowa City)
Ken Thanks for your kindness
and great service hope we can do a trip soon or
perhaps join one of yours someday soon.
Charlie
(Cedar Rapids, Iowa)
Ken, Jim, Mark,Bill,
Jennifer, and all,
I just wanted to thank you
ALL again for your encouragement, support, patience, and
understanding in helping me successfully complete my
scuba certification. The very first time in the pool my
fear, anxiety, and panic was almost crippling. For a
short time I didn't think I could do it, and even after
the pool work, I wasn't sure I could handle the open
water. I consider it a monumental accomplishment for me
to have fought through the fear and anxiety. I could
have easily given up, but I really wanted to do this not
only for Marty, but for myself! Ken and Jim, you made
the open water so much easier for me with your humor and
laid back approach. I never felt rushed or pushed which
eased my anxiety tremendously. I felt you had faith
that I could do it, which also eased my anxiety.
Thanks again, can't say it
enough. You have a walking, talking word of mouth
advertisement from us both here in Waterloo from now
on! This was the toughest thing I've ever had to fight
through--I can do anything now. Maui here we
come....Gail :) (Waterloo, IA)
After completing my diving certification I would like
to sincerely thank the seatasea staff. You are a fun
and interesting group of people. Humans were not
designed to live under water so the whole scuba
concept can cause some apprehension. My instructors
maintained a calm and pleasant atmosphere which made
the whole experience easy and enjoyable. Thanks again
Larry (Marengo, Iowa)
Hey Ken:
I just wanted to thank you for the advise on the long sleeve
wetsuit. I competed in the International Distance Chicago
Triathlon this weekend and put up a personal best time in
the swim. It was the first time I ever used a full wetsuit
in a competition The wetsuit did give me a lot extra
bouyancy and helped conserve a lot of energy. I was also
able to complete the bike in a personal best time. My run
wasn't as good, but you can't ask for everything.
I beat my goal of 3:00 hours by nine minutes and do credit a
lot of that to the swim.
Thanks again for you help.
Chris (Wisconsin)
Hello,
I received my package yesterday (incredibly fast!).
I want to thank you for your excelent service and great
selection of goods!
Peter (Sweden)
Hi Ken.
Wade from
Edmonton, Canada. Just letting you know that everything
arrived safe and sound. Both packages took exactly 3 weeks
to arrive. Even with the Christmas rush. I managed to try
everything out last night in our large public dive tank.
I’m so happy with the outcome, there better than I had
expected. I’ll be sure to pass you and your company name
around to the divers around here. And for sure I will be
pricing things out so I can order more goodies from you.
Take care and talk to you soon.
Ken,
I just wanted to leave you with a quick note. I was
at your store yesterday and bought a few items. I was
VERY pleased with your service and the size of the
store. You were very helpful and knowledgeable in
assisting me. I'll definitely be coming back to your
store as well as referring other divers that I know
to visit your store. Keep up the good work and thanks
again.
Spencer (Cedar Rapids)
Ken and All at Seatasea,
Well we're back from Maui
and the trip was phenomenal ! We'll send some pics to
ya soon. Ken, you were right, I was smiling ear to ear
the entire trip. Scuba went great, we did five dives
and tons of snorkling. We used mostly Lahaina Divers as
our dive shop, and they were awesome. We even went to a
place called Cathedrals Lana'i which is a cathedral-like
structure you swim into with sunlight shining through,
unbelievable!! The dive master even told me I did a
textbook giant stride into the water. Go figure...after
our first dive my anxiety was zero and really not much
then. We would have even done more diving but, YIKES,
it's expensive, but the snorkling was about as good.
Well, just wanted to let you know the trip was amazing
and I do LOVE scuba --so glad I fought through the
fear. I would have missed out on so much otherwise.
Marty is also happy that we can now SHARE this
experience, he patiently waited ten years. Thanks again
for your support, and believing that I could do it. I'm
a stronger person now...I was told that courage is when
you have a fear of something, but do it
anyway ! We'll keep in touch.... Gail & Marty :)
Our high adventure trip to florida sea
base went extremely well. Just wanted to say thanks for the
help and the loan of the equipment for snorkle training. The
scouts who came to your shop to purchase items could not say
enough nice things about your shop and staff. Thanks again,
John - (Cedar Rapids)
Good afternoon Ken,
Once again I truly appreciate your care, consideration and
attention to detail. I am glad I chose your store, you
definitely found a right way to do business. I hope I made a
right choice by switching to Halcyon.
Have a great weekend.
Best regards, Dmitri (New York)
Hi,
> Thank you for your super fast service. I received
the order on Monday
> June 12th in plenty of time for Father's Day. It will
be a big hit!
> Jeanie (Baton Rouge)
Hi Ken,
I got the package last wk, and tried it out love it.
Kept me warm the whole time when I was in the water.
The suit fitted me perfectly. thanks again Ken &
looking forward to do business with you again in
the future - LM (New York)
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